Returns Policy
Customers may return most new, unopened items within 30 days of the date of purchase for a full refund, subject to the following conditions:
- If you need to return an item, a Return Merchandise Authorization (RMA) number is required. Contact us with your order number and details about the product. We will respond promptly with instructions for how to return items from your order.
- Any product you return must be in the same condition you received it and in its original packaging.
- Refunds will be credited back to your original payment method (PayPal, Visa, MasterCard, or American Express credit/debit card) or applied as credit toward another product.
- Restocking fees may apply for returned items.
- Return shipping costs are the customer’s responsibility, unless the return is due to an error by Fayette Trailers LLC (for example, you received an incorrect or defective item), in which case we will cover the return shipping costs.
Please allow up to four weeks from the date you ship your return for your refund to appear. This period includes the transit time for us to receive your return (5 to 10 business days), the time it takes to process your return once received (3 to 5 business days), and the time it takes your bank or card issuer to complete the refund (5 to 10 business days).
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note that the shipping rates for many items we sell are based on weight. The weight of any such item is listed on the product page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We ship internationally! The list of countries we ship to will appear in the drop-down when you fill out the ship-to address. Please note that certain products are subject to restrictions and cannot be shipped to international destinations.